Consumers in California may change or remove their personally identifiable information by visiting privacy.crmsuite.com
Online visitors to crmsuite.com as well as customers, excluding end users of the TheCRM billing/subscription platform and related tools. Please note that use of this website / application is not allowed for individuals who are under the age of 16 years.
Depending on who you are and how we are serving you, we may collect information including full name, email, phone number, organization address, billing address, card address, IP address, and other information collected by customer through custom fields, if any.
To provide customer service, to complete your transactions, to provide you billing services, and to periodically contact you for transactional as well as marketing purposes. We may also use your information for our business accounting and tax purposes.
In addition to authorized TheCRM personnel who may access your information for the purposes discussed in this policy, some of our third party vendors may also have access to your information. Vendors of the sub-processors may also have access to your information.
Yes, we do. We also may collect log files for behavioral advertising (which you can opt out of). This includes information relating to website usage, analytics services (such as Google and Visual Website Optimizer), and IP information for performance monitoring.
Most rights can be exercised by contacting us at Privacy@thecrm.com. Other rights such as rectification of your data can be exercised through your accountʼs self-service portal. Data portability requests may be directed to our support staff at firstname.lastname@example.org. If an end user, please note that, in relation to billing services to our customers, the personal information we collect is that which is provided to us by customers we work with. In such cases, please contact the concerned customer (your service provider) for more details. If you are not sure about your service provider, you can get in touch with us at Privacy@thecrm.com.
Consumers in California may change or remove their personally identifiable information by visiting privacy.thecrm.com
We periodically review this Policy and will endeavor to notify you of any changes by email. However, please continue to check this page for updates.
Additional information regarding our participation is available at link. TheCRM participates in and has certified its compliance with the EUaU.S. Privacy Shield Framework and the SwissaU.S. Privacy Shield Framework. We are committed to subjecting all personal data received from Us, European Union (“EU”) member countries, and Switzerland, in reliance on the Privacy Shield Framework, to the Privacy Shield Frameworkʼs applicable Privacy Shield Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerceʼs Privacy Shield List.
TheCRM is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. TheCRM complies with the Privacy Shield Principles for all onward transfers of personal data from the US, EU, and Switzerland, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, TheCRM is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us at Privacy@thecrm.com. Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted. Other disclosures required to be made are as contained within the provisions below.
We collect personal and non-personal information from you when you register on our site, setup your subdomain and/or configure your details. When ordering or registering on our website application, you may be asked to enter your name, e-mail address, business name and/or credit card information.
including First Name, Last Name, Email, Phone Number, Organization Address, Billing Address, and Internet Protocol (IP) addresses.
First Name, Last Name, Email, Phone Number, Billing Address, Shipping Address, and Locale.
First Name, Last Name, full PAN and Card Address.
Any other personal information, if stored by customer in the course of business.
In most cases, we collect your information on the basis of your desire to avail a particular service from us or to complete a transaction using our platform. Therefore, our processing in many cases occurs on the basis of your consent or the need to perform a contract that we may have with you (also on behalf of your end users). However, in addition to collection on the basis of consent, there are other bases on which we may collect or process your information. These are as follows:
Any of the information we collect from you may be used in one of the following ways:
In the context of customer support your information helps us to more effectively respond to your customer service requests.
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, other than for the express purpose of delivering the purchased product or service requested.
The email address you provide in the application, may be used to send you information and updates pertaining to your usage, in addition to receiving occasional company news, updates, related product or service information, etc.
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Transport Layer Security (TLS) technology and then stored into our database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential. If you have any questions about the security of your personal information, you can contact us at Privacy@thecrm.com.
Cookies are small files that a site or its service provider transfers to your computerʼs hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site. We may also use your IP address for application performance monitoring and for blocking anomalous usage.
We may provide your personal information to companies that provide services to help us with our business activities such as offering customer service or processing your payment. These companies are authorized to use your personal information only as necessary to provide these services to us. In addition, your merchant may have also enlisted third party service providers to help serve you.
We may also disclose your personal information as required by law, such as to comply with a subpoena or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. If CRMSuite is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your personal information, and choices you may have regarding your personal information. We may also disclose your personal information to any other third party with your prior consent.
Upon request TheCRM will provide you with information about whether we hold any of your personal information. You may access, correct, request deletion of your personal information, or withdraw provided consent by logging in to your account or by contacting us at Privacy@CRMSuite.com. Some rights such as rectification/correction of your data can be exercised through your accountʼs self-service portal. Please note that, in relation to billing services to customers, the personal information we collect is that which is provided to us by customers we work with. In such cases, please contact the concerned customer (your service provider) for more details. If you are not sure about your service provider, you can get in touch with us at Privacy@thecrm.com. You may also contact us to confirm if we are processing any information relating to you. We will respond to your request within a reasonable timeframe.
We will retain your information as needed to provide you services. Once your relationship with TheCRM is terminated, we will delete any personal information we hold within a period of 120 days from date of termination. Even if you close your account with TheCRM, we will still retain and use your information as necessary to comply with our legal obligations, financial/audit requirements, to resolve disputes, and enforce our agreements. However, we will identify your account in our database as “deleted” or “closed”.
When you register for an account, we will use your name and email address which you have opted-in to send periodic emails to you of both promotional and transactional in nature. Out of respect for your privacy, you may choose to stop receiving promotional emails by following the unsubscribe instructions included in these emails or you can contact us at Privacy@thecrm.com.
Upon request, we will endeavor to provide you with a complete copy of your personal data held or processed by us in a structured, commonly accepted, and machine-readable format. We have provided this as a part of service to download required data whenever needed by the customer themselves.
We will also send you service related email announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. You do not have an option to opt out of these emails, which are not promotional in nature.
Occasionally, at our discretion, we may include links to our merchant partners (third party products or services) on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
You can log in to our website using signain services such as Google. These services will authenticate your identity, provide you the option to share certain personal information (such as your name and email address) with us, and to pre-populate our sign up form. Services like sign in with Google give you the option to post information about your activities on this website to your profile page to share with others within your network.
Information Related to Data Collected through our Products and Services
TheCRM collects information under the direction of its customers, and has no direct relationship with the individuals whose personal data it processes. If you are a customer of one of our customers and would no longer like to be contacted by one of our customers that use our service, please contact the customer of ours that you interact with directly. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our customers.
CRMSuite acknowledges that you have the right to access your personal information. TheCRM has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to TheCRMʼs customer (the data controller). If requested to remove data we will respond within a reasonable timeframe.
Questions regarding this Privacy Statement or the information practices of the Companyʼs Web sites and Services should be directed to TheCRM Privacy by mailing us at:
9713 S Santa Monica Blvd Suite 219
Beverly Hills, CA 90210
We also have a privacy officer who may be contacted in relation to any privacy or data protection issues through the above email address.